Subject: Tech Support Candidate - Shivanshi Dwivedi
From: Shivanshi Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 03:22:41 -0400

Tech Support
Test

Name

Shivanshi
Dwivedi

E-mail

[email-masked]

Phone Number

(91) 9654081835

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Technical Support Specialist

still working

35000

Previous Employer 1

NTT data

software
development associate

may 2019

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st step - to check the internet connectivity

2nd step - clear the browse history and cache

3rd step- disable the ads on

4th step - check the website in another browser

5th step -check DNS

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

go to
settings

search bluetooth

switch on the bluetooth tab

the device will try to detect the other device

pair the phone with device

bluetooth connected

What according to you makes you a good candidate
for customer service or technical support job?

according
to me, my interactive and communication skills  with good hand on experience
with international clients fits me best for the job.

helping the clients just the you would like to be helped give them realistic and
realtime experience which enables them to understand the process.

On a
scale of 1 - 5 please rate your fluency in spoken English

5