Subject: Re: English Language Test - Pawan Nayal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Apr 2022 23:59:34 -0700 (MST)

number invalid 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 7:26:30 PM 
Subject: Fw: English Language Test - Pawan Nayal 

interview 

From: Pawan Nayal <[email-masked]> 
Sent: Tuesday, April 19, 2022 11:57 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Pawan Nayal 

	
	
			Foreign Language Screening Test 
		
	Name 	Pawan Nayal / (91) 9560090361 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello There , 

Thank you for contacting us . Hope you're doing well. 

I can understand your concern. I am really sorry for this inconvenience has caused to you . I have checked our end as I can see we tried to reach at your location to give your orders (Handbag) unfortunately our delivery boy is unable to find your location . I would like to request please check your delivery location again . 

And write us to your current address on same email . We are here for you 24*7. 

Thank you again for contacting. 

Have a nice day . 

Stay Safe 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

Thank you for contacting us. Hope you're doing well. 

Mr. Abdul , I can understand your concern . I am really sorry for this incovienece has caused to you. I would like to inform you no need to worry about it . I raised your complain and i assure you your TV will be replaced shortly. And for this incovienece I gave you 500 off your next purchase. 

If you still any issue please write us on same email . We are here for you 24*7. 

Thank you again for contacting. 

Regards 

Pawan nayal 

Have a good day 

Stay safe