Subject: Tech Support Candidate - Sanjay kumar routray sanjay
From: Sanjay kumar routray sanjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 02:00:35 -0400

Tech Support
Test

Name

Sanjay
kumar routray sanjay

E-mail

[email-masked]

Phone Number

(+91) 9776761837

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Subhash nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Linux
Networking
- basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inspirisys solutions ltd

technical support engineer

May
30

20000

Previous Employer 1

RASPL

It support engineer

Aug 7

10000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First we
go through the internet connection if yes then we go for internet browser proxy
settings if yes then we go for clean the cookies . These are the steps we follow
for troubleshooting .

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First on
the power button of speaker then push the Bluetooth button of speaker , then
turn on your mobile Bluetooth there is option to connect with Bluetooth speaker
name ( particular bluetooth speaker name) then click on bluetooth name after
that it will show you connected . Now device is ready to use .

What
according to you makes you a good candidate for customer service or technical
support job?

Its all about your attitude in addition to your
academic qualification, like you should be soft spoken, good listener, problem
solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4