Subject: English Language Test - Shailendra Kumar
From: Shailendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 01:45:32 -0400

Foreign Language
Screening Test

Name

Shailendra
Kumar    /  (6252) 7369934216
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear,

Sir/mam,Sorry for the inconveniences caused .As I have checked in my system for
the order handbag and noticed that your order is out for delivery but due to
address mismatch,our courier service partner is unable to deliver the item.I
kindly request you to provide accurate address with near by landmarks by
replying to this email.So that I can forward this issue to logistics partner to
deliver the item as soon as possible.

Regards,

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Sorry for the inconveniences caused.As I have checked that you ordered TV
cabinet last week and now it has too many scratches on it after installing.So,I
checked the order details and seen that this order have 14 days replacement and
return policy.So,you can either choose replacement option if you want to replace
your item or return and refund option if you want to get back your money.As your
money is safe and secure with us.

Regards,

Homebox Team