Subject: Tech Support Candidate - Ankur Arun Singh
From: Ankur Arun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 01:33:14 -0400

| | Tech Support Test

Name | Ankur Arun Singh
E-mail | [email-masked]
Phone Number | (+91) 7905304067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | NA | 16425
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection and network using Windows network diagnostics tool.
2. Try a different network.
3. Clear cache of the browser.
4. If it is a restricted website, click on the “Proceed to www.ndtv.com” at the bottom of the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on speaker.
2. Turn on Bluetooth on the phone.
3. On the phone, check for the speaker under ‘Available Devices’.
4. When the speaker appears, tap on it’s name and press ‘Pair’ or ‘Connect’.
5. Wait for the speaker to confirm the connection.
6. Test the speaker by playing an audio.

What according to you makes you a good candidate for customer service or technical support job? | Patience, Calm and Understanding, Able to rephrase technical questions for customers so they have a better understanding, Knows how to probe an issue before troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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