Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 10:43:22 -0400

Tech Support
Test

Name

Pramod
Kumar

E-mail

[email-masked]

Phone Number

(91) 9458808941

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida sector
1

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Server support L1

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDEMIA syscom India Pvt Ltd

Desktop support
Engineer

Till now

30000

Previous Employer 1

Future next Infotech

Desktop support
Engineer L1

12.12.2018

9000

Previous Employer 2

Vayam info solutions Pvt
Ltd

Desktop support Engineer l2

30.10.2021

20632

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Frist of all I have to clear browser
history.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open bluetooth of mobile.

2. Find the speaker Bluetooth name.

3. Pair with speaker Bluetooth.

4. It will confirm.

5.now check.

What according to you makes you a good candidate
for customer service or technical support job?

Technical
support jab.

On a scale of 1 - 5 please rate your fluency in
spoken English

4