Subject: Arabic Language Test - Mahmood O K
From: Mahmood O K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 10:22:29 -0400

| | Foreign Language Screening Test

Name | Mahmood O K    /  (91) 9809517383    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting babyshop.com, we are here to help you.

Your order for a hand bag (Order ID :000000) had successfully done and the product had been shipped at the earliest and ready for delivery.

But, the address provided by you for the delivery seems incorrect and not found by our delivery team.

Since the issue is clear now, can you please kindly provide the appropriate address, where you will be available, in order to deliver the product.

Please let us know if you have any query.

Thanks and Regards,
Mahmood O K
customer Service Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Hope this mail finds you well,

I am sorry that you are disappointed with your TV Cabinet.

As per our company policy, which is well explained in our terms and conditions, 'a product is returnable or refundable within in 3 working days after the successful delivery and installation.'

Since, your product (Order ID :11111) is delivered already one week ago and condition certified by you after installation, we can not proceed with return or refund for the same.

I understand how it can be frustrating and has not met your expectation. Please take it to your kind attention that your are requested to check and contact us with in 3 working days on future purchases.

Kind Regards,
Mahmood O K
Customer Service Executive
ABC Gadgets.com

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