Subject: Re: English Language Test - Avinish Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Apr 2022 06:56:41 -0700 (MST)

location -Patna,not ready to relocate 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 7:57:26 PM 
Subject: Fw: English Language Test - Avinish Kumar 

interview 

From: Avinish Kumar <[email-masked]> 
Sent: Tuesday, April 19, 2022 11:35 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Avinish Kumar 

	
	
			Foreign Language Screening Test 
		
	Name 	Avinish Kumar / (+91) 7842755969 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi client, 

Greetings! 

I hope you're doing well. 

I'm sorry for the delay occurred to you. 

The courier partner have updated that the address provided by you is not valid. 

Kindly update your valid delivery address so the courier partner can deliver the purchase item at the earliest. 

Thank you and I'll be waiting for your response. 

Kind regards 
Avinish Kumar 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi "client" 

Greetings! 

I hope you're doing well. 

I'm extremely sorry for the inconvenience faced by you. 

To help, i can send you a replacement or provide you a full refund for this purchase. 

Please revert back with your confirmation so I can proceed accordingly. 

Thank you, waiting for you response 

Kind regards 
Avinish kumar