Subject: Re: English Language Test - Abhishek Bachchani
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Apr 2022 06:27:38 -0700 (MST)

location- Rajasthan,good comm skills,experienced,salary 30k,expecting 5LPA 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 7:59:16 PM 
Subject: Fw: English Language Test - Abhishek Bachchani 

interview 

From: Abhishek Bachchani <[email-masked]> 
Sent: Tuesday, April 19, 2022 10:24 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Abhishek Bachchani 

	
	
			Foreign Language Screening Test 
		
	Name 	Abhishek Bachchani / (91) 7297923460 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir/Ma'am, 

Greetings from team babyshop.com 

I hope you are doing well. I would like to inform you that as per our records your order has been already dispatched 14 days ago,however it seems like that your address is incorrect on the parcel and for that reason our shipping partner is unable to deliver the order. 

I would like to request you if you can just reconfirm your address,so I can share the same with our shipping partner. 

Inconvenience caused is deeply regretted. 

Thanks for your understanding. 

Regards 
Abhishek Bachchani 
Customer Service Representative 
Babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

Greetings from team Homebox. 

I hope you are doing well. 

Sorry for the inconveniences faced by you.Please share your order details with us and I will make sure to replace the unit as soon as possible. 

Thanks for your understanding. 

Regards 
Abhishek Bachchani 
Customer Service Representative 
Team Homebox