Subject: English Language Test - Shakti Singh
From: Shakti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 09:08:25 -0400

| | Foreign Language Screening Test

Name | Shakti Singh    /  (91) 7014194951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz
Thank You for ordering from our store
I Contacted you because your order still not delivered to you this is because your address is invaild
kindly re confirm your correct address on this email so we will deliver your order shortly to you.
thank you
team abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir
As you requested you find some scratches on your tv cabinet after installing it .
kindly give me more information like is that cabinet already damaged or after installing.
please share a brief information about the situation so that we can help you
thank you
team homebox

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