Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 18:14:23 -0400

Tech Support
Test

Name

Rohit
Sharma

E-mail

[email-masked]

Phone
Number

(91) 8375964847

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

British telicom

Cce

Currently working

28000

Previous Employer 1

Cnx

Cce

2017to2019

20000

Previous Employer 2

Cnx

Cce

2015 to 2017

18000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will have to check the internet connection
first. If it would be fine than I will try to change the browser and clear cache
and cookies.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

Quick
response , We identified customer need & wants, keep always smiling ,
positive Attitude , given proper to the point  answer ,  always work positive
, time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

4