Subject: Fwd: Japanese Test- Written Test
From: Aishwarya Jaiswal <[email-masked]>
To: [email-masked]
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 20 Apr 2022 04:59:58 -0700 (MST)

Please write an email reply in Japanese to the customer based on the scenarios below. You need not know the processes, just write a general reply based on what you would do as a customer support representative should the customer approach you with these complaints. 

Customer 1.: Hello, I have no sound in my Bluetooth Headset. Please help me urgently! Tobias 

Customer 2.: Good day, I would like to return my headset, as the ear pads are disintegrating already after one year of use. Please give me a refund. Greetings! Anja Schneider