Subject: Re: Tech Support Candidate - Nisha Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 20 Apr 2022 00:38:20 -0700 (MST)

bad comm skills 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 8:00:41 PM 
Subject: Fw: Tech Support Candidate - Nisha Sharma 

interview 

From: Nisha Sharma <[email-masked]> 
Sent: Tuesday, April 19, 2022 12:16 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Nisha Sharma 

	

	
			Tech Support Test 
		
	Name 	Nisha Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(091) 7011335487 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sonipat 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	RNT solutions 	UC admin 		25000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will refresh the page. 
And if error still persists then I will check my internet connection and I will reconnect to my wifi. If I am able to see the site then it's ok otherwise I will try to open any other site to check whether the server is down for that site only or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will turn on the Bluetooth option from my phone and then will search for the device I want to connect to and if my phone is able to find that Bluetooth speaker then I will be able to connect . 
	What according to you makes you a good candidate for customer service or technical support job? 	I have two years of experience in customer service. I am good at handling customers and my motto is always to satisfy the customer with the solution of problems. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4