Subject: Tech Support Candidate - Prawin kumar
From: Prawin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 02:31:38 -0400

Tech Support
Test

Name

Prawin
kumar

E-mail

[email-masked]

Phone Number

(91) 9600290849

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

chennai

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Atria Convergence

Technical helpdesk

present

26000

Previous Employer 1

Teamlease service pvt
ltd

service assistant manager

29/12/2019

20000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check Your System Date/Time.

Clear Browser Cache.

Make Sure Javascript Is Enabled.

Check DNS Settings.

Use a VPN Service.

Check Your Extensions.

Change From HTTPS to HTTP.

Check if the Website Is Down.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1: Put
the speaker in pairing mode. Switch on the speaker and long press the Bluetooth
button on the device.

Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option.

Step 3: Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Must have a strong characteristic and spirit for good and
sound customer service. He/she should be able to work with people and must have
strong  communication skills. Must be able to establish a good working rapport
with the clients quickly.

On a scale of 1 - 5 please rate your
fluency in spoken English

4