Subject: Dutch Language Test - PRABAL MANHAS
From: PRABAL MANHAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 12:58:15 -0400

Foreign Language
Screening Test

Name

PRABAL
MANHAS    /  (918527379909) 8527379909
/ [email-masked]

Whats your first language

Dutch

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Sir /
Mam ,

Greetings from babyshop.com !!

Hope you are doing well.

This is regarding your order with order Id : OID12345678

Item ordered : Hand bag

Ordered date : 05-04-2022

As per the information available on the delivery partner's website  we have
come to know that the your order has not been delivered yet because the address
mentioned was not right.

We sincerely apologize for the delay and we request you to share the correct
address on the mail id [email-masked]

So that we can share your correct address to the delivery partner and make it
deliver to you at the earliest and this process will take 4-5 working days .

We request your patience and understanding .

Please do not hesitate to write to us at [email-masked] , we would be glad
to help you.

Thanking you,

Prabal Manhas

Customer service executive

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul
,

Greetings from Homebox !!

Hope you are doing well.

We sincerely apologize for the inconvenience.

We request you to share the images of the scratches on the product so that after
reviewing we can move further with the replacement of your product as your
product only has the replacement policy.

Please feel free to write to us at [email-masked]

Thanking you,

Prabal Manhas

Customer Service executive

Homebox