Subject: Fw: Tech Support Candidate - Nisha Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:30:41 +0000

interview
________________________________
From: Nisha Sharma <[email-masked]>
Sent: Tuesday, April 19, 2022 12:16 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nisha Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nisha Sharma
E-mail  [email-masked]
Phone Number    (091) 7011335487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sonipat
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        RNT solutions   UC admin                25000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will refresh the page.
And if error still persists then I will check my internet connection and I will reconnect to my wifi. If I am able to see the site then it's ok otherwise I will try to open any other site to check whether the server is down for that site only or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on the Bluetooth option from my phone and then will search for the device I want to connect  to and if my phone is able to find that Bluetooth speaker then I will be able to connect .
What according to you makes you a good candidate for customer service or technical support job? I have two years of experience in customer service. I am good at handling customers and my motto is always to satisfy the customer with the solution of problems.
On a scale of 1 - 5 please rate your fluency in spoken English  4