Subject: Fw: English Language Test - Aakash Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:29:58 +0000

no
________________________________
From: Aakash Verma <[email-masked]>
Sent: Tuesday, April 19, 2022 10:06 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Aakash Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Aakash Verma    /  (91) 9315164924    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer, hope you are doing well as I got your complaint that your order isn't delivered yet for that we really sorry but we also wanna inform you that your order Hand bag was shipped by us on the same to the courier company but when the courier company tried to deliver the order they find that the address was given by you was wrong so pleas share with us the correct address so that you can get your order. Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul hope you're doing well, as we got your complaint that the cabinet has too many scratches you wanna returned that, so we would like to inform you that according to policy of this brand we can change the cabinet but it can't be returned so you don't need to worry about that we'll send our team toh change that cabinet as soon as possible. Thank you.