Subject: Fw: English Language Test - Ananya Pradhan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:27:53 +0000

no
________________________________
From: Ananya Pradhan <[email-masked]>
Sent: Tuesday, April 19, 2022 11:23 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ananya Pradhan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ananya Pradhan     /  (91) 7547984787    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam
I am sorry your order hasn&#039;t arrived. How frustrating this must be.
I have tracked the package by ( carrier) and it&#039;s currently listed in (shipped).
But your address is wrong that&#039;s why it&#039;s not delivered to your location.
Kindly check your address properly and send me the current address.
I will do whatever I can do for you.
Once again I sincerely apologise to you.
Sincerely

Ananya
[email-masked]
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/Mam
I am sorry to hear that there was issues in your products that you ordered from us.

Unfortunately, company policy clearly states that this product is non refundable and non returnable product. So I can&#039;t help you in this situation.
Once again I apologise for the situation.
Please let me know how else I can help you.

Sincerely
Ananya Bose
[email-masked]