Subject: Fw: Tech Support Candidate - Robin .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:27:36 +0000

interview
________________________________
From: Robin . <[email-masked]>
Sent: Tuesday, April 19, 2022 11:26 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Robin .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Robin .
E-mail  [email-masked]
Phone Number    (201014) 8368485378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 62 noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webhelp CSA     30 april        26000
Previous Employer 1     Aegis   Relationship manager    7 August2020    17000
Previous Employer 2     Global rental services  Sales executive 31october 2021  20000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first, i would request you to check the with internet connectivity if you're internet is working fine. If it is working alright, please check if you're connected to any VPN or proxy internet that might be banned to browse the particular website.
And also clear your browsing history and cache and cookies before you browse the website. I hope it helps. Let me know if you need any other help with this. Thank you
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Here are the steps:

1. Turn on/ power on your Bluetooth speaker.
2. Turn on your Bluetooth on the phone.
3. Pair the devices with the same code (use 0000) if code is required
What according to you makes you a good candidate for customer service or technical support job? There are a multiple qualities, I'll mention a few.

1. I have more than 2 years experience in customer service and tech support.
2. I have an international customer service experience with an UK Brand as well
3. I'm punctual and have good convincing skills
4. I've been the best employee( employee of the month) for last three consecutive months
On a scale of 1 - 5 please rate your fluency in spoken English  5