Subject: Re: Tech Support Candidate - Sourav Tiwari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Apr 2022 07:27:41 -0700 (MST)

sound ok ,but not as good as Albin //smotimes calls sh ' s 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 19, 2022 7:28:45 PM 
Subject: Fw: Tech Support Candidate - Sourav Tiwari 

interview 

From: Sourav Tiwari <[email-masked]> 
Sent: Tuesday, April 19, 2022 3:09 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Sourav Tiwari 

	

	
			Tech Support Test 
		
	Name 	Sourav Tiwari 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7003035396 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
VoIP 
Dialer, Asterisk trouble shooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fusion BPO 	Dialer administrator 		18000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check the LAN connection..if LAN connection is there then we need to ping global DNS 8.8.8.8 if it's not pinging then there is issue with internet provider 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on BT in both devices and set it on pair mode then click on the device wich we need to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Tech savy 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4