Subject: Fw: English Language Test - Avinish Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:27:26 +0000

interview
________________________________
From: Avinish Kumar <[email-masked]>
Sent: Tuesday, April 19, 2022 11:35 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Avinish Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Avinish Kumar     /  (+91) 7842755969    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi client,

Greetings!

I hope you're doing well.

I'm sorry for the delay occurred to you.

The courier partner have updated that the address provided by you is not valid.

Kindly update your valid delivery address so the courier partner can deliver the purchase item at the earliest.

Thank you and I'll be waiting for your response.

Kind regards
Avinish Kumar
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi "client"

Greetings!

I hope you're doing well.

I'm extremely sorry for the inconvenience faced by you.

To help, i can send you a replacement or provide you a full refund for this purchase.

Please revert back with your confirmation so I can proceed accordingly.

Thank you, waiting for you response

Kind regards
Avinish kumar