Subject: Fw: English Language Test - Gagandeep Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:26:55 +0000

interview
________________________________
From: Gagandeep Singh <[email-masked]>
Sent: Tuesday, April 19, 2022 11:35 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Gagandeep Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gagandeep Singh    /  (+91) 9899682402    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sir/Mam,

Good morning,

We tried to reach at your location to give you yours ordered #handbag, Unfortunately our delivery boy is unable to find your location and contact you.
I am really sorry for the inconveniences caused due to this situation. I can understand that you haven't receive your order till now, I have checked and can see that the address is showing wrong, In order to help you better, I request you to please provide me the Landmark and proper address, So that our delivery boy will able to deliver the product as soon as possible.

Kindly set and check your delivery location and call on 09:00 A.M to pick your order.

I hope I was able to help you.
Thanks for your time and patience
Have a Great day ahead!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Sir/Mam,

Good morning

I am really sorry for the inconveniences caused due to this situation. I will take needed action on your behalf, As you said that you received the Scratched TV Cabinet. In order to help you better, I can help you with the full replacement. Once your received the new product after that you can return the defective item. I have sent you a another email for the return label. And our team will install the new Cabinet also. Our team will be visit to your address within 48 hours and install the new Cabinet for you. I hope this help to you.

Thanks for your time and patience.
Have a nice day.