Subject: Fw: English Language Test - Ajay Bhadwal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 14:26:31 +0000

no
________________________________
From: Ajay Bhadwal <[email-masked]>
Sent: Tuesday, April 19, 2022 11:57 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ajay Bhadwal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ajay Bhadwal    /  (+91) 9797594690    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XXX,

We're sorry for the trouble you had to go through due to delivery issue.

We understand that you have faced this issue but this is not the experience you had to go through. Courier Service  provider tried to deliver your order due to wrong information of address they were unable to reach you.

We request you to kindly confirm if you have received the consignment after the complaint being raised, please acknowledge the same by replying to this e-mail so that we will confirm with the courier service provider and will request the seller to take next action accordingly. Kindly revert within 7 business days.

Thank you for shopping on.... Have a great day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
Hi XXX,

We're sorry for the trouble you had to go through

We understand that you have faced this issue but this is not the experience you had to go through.as per company  policy as your product refund or replacement  policy from brand side therefore you are requested to contact brand ...brand will definitely help you out

Thank you for shopping on . Have a great day.