Subject: Fw: Tech Support Candidate - Shivam Dwivedi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 13:59:37 +0000

no
________________________________
From: Shivam Dwivedi <[email-masked]>
Sent: Tuesday, April 19, 2022 12:32 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivam Dwivedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivam Dwivedi
E-mail  [email-masked]
Phone Number    (91) 9310366930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Adminstrator L1
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check Internet Connection or Ethernet Status.
2. Check Its Proxy
3. Check URL
4. Check Protocols
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth option for both devices.
2. Search the Speaker from phone.
3. After search, connect the speaker.
4. Then pair the device.
5. check the call option if you need to allow the call in bluetooth.
6. After pairing complete, both devices will connect with each other via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? 1. Carefully listing.
2. Understand query.
3. patience for customer bad behaviour.
4. Reply with fruitful answer or believe that we will resolve the issue within SlA.
5. Guide the customer in Right way.
On a scale of 1 - 5 please rate your fluency in spoken English  5