Subject: Fw: Tech Support Candidate - Priye Ranjan Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 13:58:00 +0000

interview
________________________________
From: Priye Ranjan Kumar <[email-masked]>
Sent: Tuesday, April 19, 2022 3:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Priye Ranjan Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Priye Ranjan Kumar
E-mail  [email-masked]
Phone Number    (+91) 9934725332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical Advisor       Na      29000
Previous Employer 1     Teleperformance         Technical support       Na      19000
Previous Employer 2     Tech Mahindra   Customer Support        Na      90000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check for the error code, then confirm if my internet is working properly. I will clear the cache cookies of the browser then try again. I will also try opening the link in incognito mode. If it will still not work then I will reconnect internet and laptop.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth in phone > Turn on Speaker and place it to Bluetooth pairing mode. > When the device will be recognized by phone > Press Pairing option.
What according to you makes you a good candidate for customer service or technical support job? Basic tech knowledge, past experience,  good communication and customer handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5