Subject: Fw: Tech Support Candidate - Prasenjit Dhar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 13:57:45 +0000

interview
________________________________
From: Prasenjit Dhar <[email-masked]>
Sent: Tuesday, April 19, 2022 4:08 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prasenjit Dhar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prasenjit Dhar
E-mail  [email-masked]
Phone Number    (+91) 9874220876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sarita Vihar, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Shiptrix.in     Team Leader Quality     31st Mar 2022   35K
Previous Employer 1     Aakash BPO      Team Leader Quality     15th Jan 2021   31K
Previous Employer 2     Teleperformance India   Sr. Quality Analyst     02nd June 2019  25K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we need to check or read the error properly, accordingly will fix the same. For an example, if showing "404 Error or page not found" then we need to understand that A 404 error is a very specific type of client error. It means the page the viewer is trying to reach can’t be found on the server. So now we need to fix it via Google Search Console, Mark all 404 error pages and Redirect the users to another relevant page,  after that restore the same. Remember, always consider to restore the original page only.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the speaker, turn the same into Bluetooth mode via remote or self button of the speaker, now click the Bluetooth icon on your phone and pair the same with your speaker device, wait for the confirmation sound or any confirmation notification which will appear on your mobile phone like " Device Connected " now you can play.
What according to you makes you a good candidate for customer service or technical support job? Leadership qualities.
Teamwork.
Communication and Interpersonal Skills.
Analytical Skills.
Dependability and a Strong Work Ethic.
Maturity and a Professional Attitude.
Flexibility.
Good Personality.
Positive towards the work.
Prior experience if any.
Goals Oriented.
On a scale of 1 - 5 please rate your fluency in spoken English  5