Subject: Fw: English Language Test - Deepti Dogra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 13:56:00 +0000

interview
________________________________
From: Deepti Dogra <[email-masked]>
Sent: Tuesday, April 19, 2022 12:06 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Deepti Dogra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Deepti Dogra    /  (+91) 9058286421    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thanks for contacting. This email is regarding concern of your last order Handbag. We are really sorry for the trouble that you have faced . We never want our customers to face these situations . Be assured I will try my best to help you with the concern . As We can check that the order was out for delivery but because of pincode- address mismatch courier service provider was unable to deliver the order. We are really sorry for the trouble but I request you to cancel the order and please place a fresh order with right address pincode so that order can be delivered to you .

I hope I was able to solve your queries .

Thanks
Deepti Dogra
Customer Support Executive
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

Thanks for contacting. This email is regarding concern of your last order TV cabinet. We are really sorry for the trouble that you have faced . We never want our customers to face these situations . Be assured I will try my best to help you with the concern. As you have provided the information that the installation is done but the product received is damaged. As per the policy provided by the seller is of 10 day replacement policy so we will try our best to help you . We have raised the replacement request of damaged product . First The techinician visit will be done for the checking of the condition and to uninstall the product . I request you to wait till 24th April,2021 . Once the technician will update the information about the visit we will further proceed with the request.

I hope I was able to help you with the query.

Thanks
Deepti Dogra
Customer Support Executive