Subject: Fw: Tech Support Candidate - Namratha Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Apr 2022 13:44:54 +0000

no
________________________________
From: Namratha Sharma <[email-masked]>
Sent: Tuesday, April 19, 2022 6:18 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Namratha Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Namratha Sharma
E-mail  [email-masked]
Phone Number    (91) 6304568502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Google  Technical support engineer      May 6, 2022
Previous Employer 1     Techmahindra    Technical support engineer      Feb 8, 2021
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page.
2. Restart the device.
3.Try to clear the cookies.
4. Update the system.
5.Try in different web browser or incognito.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from top of the screen.
2. Touch and hold Bluetooth option.
3. check Bluetooth name and pair it with the device.
4. Connect to Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? 1. Being polite and understandable.
2. Sound knowledge on the process
3. Easy to communicate with user
On a scale of 1 - 5 please rate your fluency in spoken English  5