Subject: Tech Support Candidate - Namratha Sharma
From: Namratha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 08:48:27 -0400

Tech Support
Test

Name

Namratha
Sharma

E-mail

[email-masked]

Phone Number

(91) 6304568502

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Google

Technical support engineer

May 6, 2022

Previous Employer 1

Techmahindra

Technical
support engineer

Feb 8, 2021

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the page.

2. Restart the device.

3.Try to clear the cookies.

4. Update the system.

5.Try in different web browser or incognito.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Swipe
down from top of the screen.

2. Touch and hold Bluetooth option.

3. check Bluetooth name and pair it with the device.

4. Connect to Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Being polite and understandable.

2. Sound knowledge on the process

3. Easy to communicate with user

On a scale of 1 - 5
please rate your fluency in spoken English

5