Subject: Tech Support Candidate - Prasenjit Dhar
From: Prasenjit Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:38:39 -0400

Tech Support
Test

Name

Prasenjit
Dhar

E-mail

[email-masked]

Phone Number

(+91) 9874220876

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sarita Vihar, New Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Shiptrix.in

Team Leader Quality

31st Mar 2022

35K

Previous Employer 1

Aakash BPO

Team Leader
Quality

15th Jan 2021

31K

Previous Employer 2

Teleperformance India

Sr. Quality
Analyst

02nd June 2019

25K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we need to check or read the error
properly, accordingly will fix the same. For an example, if showing "404 Error
or page not found" then we need to understand that A 404 error is a very
specific type of client error. It means the page the viewer is trying to reach
can’t be found on the server. So now we need to fix it via Google Search
Console, Mark all 404 error pages and Redirect the users to another relevant
page,  after that restore the same. Remember, always consider to restore the
original page only.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the speaker, turn the same into Bluetooth mode via remote or self button of the
speaker, now click the Bluetooth icon on your phone and pair the same with your
speaker device, wait for the confirmation sound or any confirmation notification
which will appear on your mobile phone like " Device Connected " now you can
play.

What according to you makes you a good candidate
for customer service or technical support job?

Leadership qualities.

Teamwork.

Communication and Interpersonal Skills.

Analytical Skills.

Dependability and a Strong Work Ethic.

Maturity and a Professional Attitude.

Flexibility.

Good Personality.

Positive towards the work.

Prior experience if any.

Goals Oriented.

On a scale of 1 - 5 please rate your
fluency in spoken English

5