Subject: Tech Support Candidate - Priye Ranjan Kumar
From: Priye Ranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:29:24 -0400

Tech Support
Test

Name

Priye
Ranjan Kumar

E-mail

[email-masked]

Phone Number

(+91) 9934725332

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chandigarh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical Advisor

Na

29000

Previous
Employer 1

Teleperformance

Technical support

Na

19000

Previous Employer 2

Tech Mahindra

Customer
Support

Na

90000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check for the error code, then
confirm if my internet is working properly. I will clear the cache cookies of
the browser then try again. I will also try opening the link in incognito mode.
If it will still not work then I will reconnect internet and laptop.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth in phone > Turn on Speaker
and place it to Bluetooth pairing mode. > When the device will be recognized
by phone > Press Pairing option.

What according to
you makes you a good candidate for customer service or technical support
job?

Basic tech knowledge, past experience,  good communication
and customer handling skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5