Subject: English Language Test - vivek gupta
From: vivek gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:13:22 -0400

Foreign Language
Screening Test

Name

vivek
gupta    /  (91) 8860763682    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/Mam,

we are pleased to give the best service from our side we we are unable to
deliver your product on time because of the wrong address so we would request to
update your right address on the website and for other question you can reply
back on same mail or you can contact on our helpline no.

Regards,

vivek gupta

e-commerce website

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Sir/Mam,

We are very sorry for such experience.We do not want that our customer
experience such issue so as per your request our team will reach you with 24
hour and we will give the alternative cabinet in place of previous cabinet.

Regards,

vivek gupta

Homebox Team