Subject: English Language Test - Aman Sinha
From: Aman Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 03:53:15 -0400

Foreign Language
Screening Test

Name

Aman
Sinha    /  (802103) 7992456114    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,Sir

This is Aman Sinha from Livesalesman sorry for the inconvenience cause to some
misunderstanding regarding shipping Adress of the product. Our delivery partner
has already been dispatched your product.But it shows the wrong adress.Sir it's
a request from us to give us a correct Adress so we can deliver the product to
you at the right time.

Keep shopping, stay safe

Aman Sinha

Customer Care executive

Livesalesman.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,
Abdul

Thanks for contacting us.We have received your complaint.Our customer service
unit is looking into this issue thank you for bringing this matter to our
attention within 2 days.

If you are not satisfied with our service unit team then we replace your cabinet
with a new one.