Subject: English Language Test - Shivam Kumar Mishra
From: Shivam Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 03:03:10 -0400

| | Foreign Language Screening Test

Name | Shivam Kumar Mishra    /  (+91) 9718413214    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam

Thank you for reaching out to us.

Dear Mam, we tried to deliver your order, A handbag, which you ordered 14 days back. Because the delivery address, you provide was wrong as our courier agent tried to deliver it. Kindly provide the right address. Thank you

Sincerely,
Shivam Kumar Mishra
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul

Thank you for reaching out to request a
refund on your purchase of TV cabinet, which you ordered last week.
I’m sorry to hear that our product didn’t meet your requirements. I completely understand that it isn’t for everyone.
We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.

Thank you for your time.

Sincerely,
Shivam Kumar Mishra.

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