Subject: Tech Support Candidate - Vaibhav Joshi
From: Vaibhav Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:59:17 -0400

Tech Support
Test

Name

Vaibhav
Joshi

E-mail

[email-masked]

Phone Number

(+91) 8177082033

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sec-62 noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Chaitanya Tutorials

Entreprenuer

01-04-22

40-45k per month

Previous Employer 1

Maruti Suzuki

Assistant
Manager

03-07-19

52k per month

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Go to Start and open the
control panel. On Windows 10/11 just search for the “Control Panel”

2. Look for “Network and sharing center” and open it. You will find it under
“Network” options. Or click to show “All control panel items”

3.Find your network interface, in simple words internet connection name, and
click on it

4. Now you will get another window with connection status, click on Properties
here

5. Under properties double-click Internet Protocol Version 4 (TCP/IPv4)

6. Now another dialog box will appear with IP address and DNS server address,
here you need to select “Use the following DNS server address” and assign
the following DNS address:-

Preferred DNS server:   8.8.8.8

Alternate DNS server:    8.8.4.4

7.Now hit OK on every dialog box to save the changes you made.

Try to visit the affected websites now, if they work then great if not try
restarting your computer.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2. Tap Bluetooth

Step 1: Pair a Bluetooth accessory

Step 2:Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Candidate
must be polite and courteous apart from technical know how to serve the
customers in best way!

Candidate must be quick in response and lifelong learner as technology is
changing daily he has to be adaptable to best serve in this
capacity

On a scale of 1 - 5 please rate your fluency in
spoken English

4