Subject: English Language Test - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:28:35 -0400

Foreign Language
Screening Test

Name

Tarun
Kumar    /  (129) 7678219060    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello, sir/mam

We tried to reach at your location to give you yours ordered handbag
unfortunately our delivery boy is unable to find your location and contact you
kindly set and check your delivery location again and call on 9 to pick your
order

Thank you for shopping with us.

Have a nice day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hlo sir/mam

We are sorry to hear that you didn't enjoy your experience at our brand.
Customer happiness is more important to us and we are happy to review your
request and we go through with your complaint and resolve it as soon as
possible. And what action should be take either should be replaced but
replacement take 3-4 days.