Subject: English Language Test - Ajay Bhadwal
From: Ajay Bhadwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:27:17 -0400

Foreign Language
Screening Test

Name

Ajay
Bhadwal    /  (+91) 9797594690    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi XXX,

We're sorry for the trouble you had to go through due to delivery issue.

We understand that you have faced this issue but this is not the experience you
had to go through. Courier Service  provider tried to deliver your order due to
wrong information of address they were unable to reach you.

We request you to kindly confirm if you have received the consignment after the
complaint being raised, please acknowledge the same by replying to this e-mail
so that we will confirm with the courier service provider and will request the
seller to take next action accordingly. Kindly revert within 7 business
days.

Thank you for shopping on.... Have a great day.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi XXX,

We're sorry for the trouble you had to go through

We understand that you have faced this issue but this is not the experience you
had to go through.as per company  policy as your product refund or replacement
policy from brand side therefore you are requested to contact brand ...brand
will definitely help you out

Thank you for shopping on . Have a great day.