Subject: English Language Test - Avinish Kumar
From: Avinish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:05:27 -0400

Foreign Language
Screening Test

Name

Avinish
Kumar     /  (+91) 7842755969    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi client,

Greetings!

I hope you're doing well.

I'm sorry for the delay occurred to you.

The courier partner have updated that the address provided by you is not valid.

Kindly update your valid delivery address so the courier partner can deliver the
purchase item at the earliest.

Thank you and I'll be waiting for your response.

Kind regards

Avinish Kumar

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
"client"

Greetings!

I hope you're doing well.

I'm extremely sorry for the inconvenience faced by you.

To help, i can send you a replacement or provide you a full refund for this
purchase.

Please revert back with your confirmation so I can proceed accordingly.

Thank you, waiting for you response

Kind regards

Avinish kumar