Subject: Tech Support Candidate - Robin .
From: Robin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 01:56:49 -0400

Tech Support
Test

Name

Robin
.

E-mail

[email-masked]

Phone Number

(201014) 8368485378

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 62 noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Webhelp

CSA

30 april

26000

Previous Employer 1

Aegis

Relationship manager

7
August2020

17000

Previous Employer 2

Global rental services

Sales
executive

31october 2021

20000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

At first, i would request you to check the with
internet connectivity if you're internet is working fine. If it is working
alright, please check if you're connected to any VPN or proxy internet that
might be banned to browse the particular website.

And also clear your browsing history and cache and cookies before you browse the
website. I hope it helps. Let me know if you need any other help with this.
Thank you

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Here are the steps:

1. Turn on/ power on your Bluetooth speaker.

2. Turn on your Bluetooth on the phone.

3. Pair the devices with the same code (use 0000) if code is required

What according to you makes you a good candidate
for customer service or technical support job?

There are
a multiple qualities, I'll mention a few.

1. I have more than 2 years experience in customer service and tech support.

2. I have an international customer service experience with an UK Brand as well

3. I'm punctual and have good convincing skills

4. I've been the best employee( employee of the month) for last three
consecutive months

On a scale of 1 - 5 please rate your
fluency in spoken English

5