Subject: English Language Test - Shikha Chaudhary
From: Shikha Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 00:39:28 -0400

Foreign Language
Screening Test

Name

Shikha
Chaudhary     /  (281202) 7830961831
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

We tried to reach you,but due to wrong address as you mentioned on our website
,we did not able to deliver the product to you.

Now ,I like to suggest you mention the correct address on which we can reach
with your product and mention your current contact number.

Thank you .

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul.

We feel regreat for this inconvenience but we assure you that from next you will
not going to face this type of any issue.

On your recommendation ,we can replace this with new one and you can get your
money back as well but I want to suggest you that you should use our company
product once,I&#039;m damn sure you would feel so happy with our product
.

Thank you