Subject: Note Added - [#6010009] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 11:25:22 +0000

Hi ,    Mohammad Shababe Quamar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6010009    Subject:  Returns   Requester: Zaid Saleem    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM8A0DE8757ED8430A8B465C1343506A43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>
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<div class="MsoNormal">Refund has been processed.</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6597in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzgyNDY1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IGooG5jiK3MN1RhUBq6DkumggqX4lVSRdH7WXz5w9Bw" data-id="2044017824652" alt="Shape

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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" style="width:2.9513in;height:.125in" id="Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzgyNDY1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zx6YeFw-8XNoyX7Pcu7pcyql8Ejk6qSuWGOa0KjSlKo" data-id="2044017824653" alt="[email-masked]"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<div>From: Reddy Prasad &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 20, 2023 3:07 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Youraj Kinhikar &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#6010009] - Returns</div>
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<div class="MsoNormal">Dear <a id="OWAAMC730B3BEFCBD4AEA9E14EA5660606B4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>
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<div class="MsoNormal">This is IT tech issue, refund is not triggered to customers account
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<div class="MsoNormal">Please check and do the needful. </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, April 20, 2023 11:28 AM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#6010009] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Problem Statement:
<strong><span style="font-family:-Apple-System">Pending refund</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Order Date : Mar 31, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Order ID: 8423199326</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Tracking ID: 842319932630999991<br>
Store code: 21122</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Assistance Required: Refund for returned item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Issue Description: CX. complains that he has returned the item "164323981 - -- Printed Crew Neck T-shirt with Short Sleeves" to the store on 3rd-April (Please find attached
 receipt) but refund is not processed. <br>
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Please check if you have received the item and process  refund. <br>
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This is for your kind notice and further required action.  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:black">CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6010009:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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