Subject: Note Added - [#5932129] Code Issue - 6817171460
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 12:11:46 +0000 (UTC)

Hi ,    Karuna Satdive added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932129    Subject:  Code Issue - 6817171460   Requester: شهد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Homebox Team,</div>
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<div class="MsoNormal">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</div>
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<div class="MsoNormal">Code: 094-894P-B2HY-E4G9-9Y|Start Date: 28.03.2023 00:00:00|End Date: 04.04.2023 23:59:59</div>
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<div class="MsoNormal">Type: Serial Voucher|Concept: HOMEBOX|Territory: KSA|Checkout Site: N/A</div>
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<div class="MsoNormal">Value: 29.67 SAR|Minimum Threshold Value: 593.35 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE</div>
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<div class="MsoNormal">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</div>
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<div class="MsoNormal">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><img width="131" height="63" style="width:1.368in;height:.6597in" id="Picture_x0020_61" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTkzMzg5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2XRDcAQsdm38AiVJg2ESSRTH_57pI8GMH7dLrpCuLJM" data-id="2044015933899" alt="Logo

Description automatically generated"></b></div>
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<div class="MsoNormal"><b> Karuna Satdive</b></div>
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<div class="MsoNormal"> <span lang="en-AE">E-Commerce Content Merchandiser</span>
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<div>From:<span lang="EN-US"> Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 28 March, 2023 01:29 PM<br>
<b>To:</b> Karuna Satdive &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Faizal Maradeya &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5932129] - Query from WhatsApp</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM74F33FF2440F444C8DBD72C0A3D580F1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karuna Satdive</span></a>,</span></div>
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<span lang="EN-US">Please we need your support to generate a voucher
</span><span lang="EN-US" style="font-size:10.5pt">29.67 TH 593.35 for one week.</span><span lang="EN-US"></span>
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<b><span lang="EN-US" style="color:#1F497D">Best Regards</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<span lang="EN-US"><a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span lang="EN-US"><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 28, 2023 12:27 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5932129] - Query from WhatsApp</span>
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<div class="MsoNormal"><span lang="EN-US">ok</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 28, 2023 1:19 PM<br>
<b>To:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5932129] - Query from WhatsApp</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMF6A1B16C3AF841ACBCC87DDEB702FF5E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faizal Maradeya</span></a>,</span></div>
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<span lang="EN-US">The customer
</span><span lang="EN-US" style="font-size:10.5pt">applied the code (APPXTRA5 ) for the order 6817171460 but the order was not confirmed, and it shows " ON_VALIDATION_CANCELLED" on hypris. </span>
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<span lang="EN-US" style="font-size:10.5pt">Please we need your approval to generate 29.67 TH 593.35.</span><span lang="EN-US"></span>
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<b><span lang="EN-US" style="color:#1F497D">Best Regards</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Warehouse Operation - Home box - KSA</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cdc035a274c9f49f51a0f08db2f6d78b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638155919442795932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=y36qbpjKN6g2Munr0KjrQhLfy2sB%2B4LqWdi2RlqVMEQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Cdc035a274c9f49f51a0f08db2f6d78b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638155919442795932%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=mDzLpiGfzZLYGuJh1eTTY60%2B3rDtQi9UXUu2WgalHgI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 27, 2023 1:35 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5932129] - Query from WhatsApp</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi team, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Code issue (APPXTRA5 )</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order Date : Mar 26, 2023</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Cx. applied the code (APPXTRA5 ) for the order 6817171460 but the order was not confirmed and it shows " ON_VALIDATION_CANCELLED" on hypris. <br>
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Cx. wants to use the code APPXTRA5 for his new order. <br>
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Please check and do the needful.  </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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