Subject: New Reply Received - Late Collection - 6809416719
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 07:27:30 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Late Collection - 6809416719  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Q62WSVvSD3mnImQZSTPuYA~~/AALN9wA~/RgRl7A9fPVcDc3BjQgpkCd_bCmTixk4JUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team, <br>
<br>
Well noted, the shipment is arranged for collection at the soonest and we will alert our team to expedite it. <br>
<br>
<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Ali Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/3/2023 7:44 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5813018] - Late Collection - 6809416719<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5813018" rel="noreferrer">#5813018</a> raised by تهاني ([email-masked]).</div>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Hi Team,</div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Late collection</div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Order ID:<span dir="ltr"> 6809416719</span>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Tracking ID:<span dir="ltr"> SD010036385</span>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr">Cx Contact no:552284475</span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Assistance Required: Need urgent collection</div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Issue Description: Customer raised a return request on (<span dir="ltr">5/3/23</span>). But the items are still not collected.</div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Kindly contact the customer on the following phone number (<span dir="ltr">552284475</span>) to arrange an urgent collection.</div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">Thanks &amp; Regards, </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span dir="ltr">HomeBox Cs Team</span></div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 8 Mar at 5:35 PM <span class="separator">, تهاني &lt;[email-masked]&gt; wrote: </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/telephone.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:31 PM, 07th Mar</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:31 PM, 07th Mar</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:31 PM, 07th Mar</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/telephone.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">وعليكم السلام ورحمة الله </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">05:22 PM, 08th Mar</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">مرحبا عميلنا العزيز, معك الحمزي من شركة هوم بوكس. نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>

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		<span class="separator">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span>
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		<div style="color:#999999;font-size:11px"><span class="separator">05:22 PM, 08th Mar</span></div>
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		شكراً</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">05:27 PM, 08th Mar</span></div>
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		شكراً</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">05:27 PM, 08th Mar</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع هوم بوكس<br>
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		نتمنى لكم يوماً سعيداً</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/717654138049409" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5813018