Subject: Note Added - [#5753097] Mattress complain - 6801434219
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 09:08:02 +0000 (UTC)

Hi ,    Vakeel.ahmad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753097    Subject:  Mattress complain - 6801434219   Requester: +966555035501    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:12.0pt">Hi <a id="OWAAM3F0C4B70CB4B4E26A7303E3F16A84DC6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">HDO team told that we had given this mattress in fresh pack during delivery. It is dirty after the customer has opened the packing and pushed it on the floor of the room. Please see the POD below.</span></div>
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<div class="MsoNormal"><img width="1195" height="297" style="width:12.4479in;height:3.0937in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEwMjE2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4uo13yITj5-mvDbPjDprYoBoXQfjmmZvVgUyjmNRK84" data-id="2044013102168"></div>
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<div class="MsoNormal"><img width="1185" height="557" style="width:12.3437in;height:5.802in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEwMjE2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ouQ5resaJuXdPndG03p2LM4meByRFNxBxdt07I6Nog" data-id="2044013102169"></div>
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<div class="MsoNormal"><b>Regards,</b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Andalus",serif'>Supervisor -HDO</span></b></div>
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<div class="MsoNormal"><span style='font-family:"Andalus",serif'>Home Box Riyadh Warehouse</span></div>
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<span style='font-family:"Andalus",serif'>Mobile No +966 549183975 Ext: 4031</span><span style='font-size:8.0pt;font-family:"Andalus",serif'></span>
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<b><span style='font-family:"Andalus",serif'>E:</span></b><span style='font-family:"Andalus",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEwMjE2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PgAHizKQVhlgmeJiPP9rx9cfQtyBaYa1tsZ9t8wAkpw" data-id="2044013102166" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEwMjE2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sDPL6aZ5AafxIaiarfnaehKNVs4SUDpp-JX_HY4SNbE" data-id="2044013102167" alt="hb"></span></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, February 25, 2023 6:00 PM<br>
<b>To:</b> AHMED HASSAN &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;; Vakeel Ahmad &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5753097] - Mattress complain - 6801434219</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Hi</span></div>
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<span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Damaged</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>WWD </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Order</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>No: 6801434219</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Order</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Date:  31-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4644785</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Problem</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Statement: CX. complains about the mattress is not in good condition and it is musty.</span></div>
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<span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Please find the attached images. Kindly check and assist..</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Thanks</span></div>
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<span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Roboto",serif;color:#183247;background:white'>Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5753097:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044013102170'>must.PNG</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044013102171'>must 1.PNG</a>