Subject: Note Added - [#5701049] Damaged item WWD- 6801457550
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 06:34:03 +0000

Hi ,    AHMED HASSAN added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701049    Subject:  Damaged item WWD- 6801457550   Requester: عمر    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM6F0AF24682CC4889AF8A948504DDD9D9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We’ll send a team to replace the damage parts within 2 days.</div>
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<div class="MsoNormal">Dear <a id="OWAAM48F79688CCB94FC78F749243E3429D95" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aslam Khan Mazid Khan</span></a> , Pls Provide replacement as call id given below to HDO team.</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>6801457550</span></div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>HDO_FD_161478162-Sydney Tall Kitchen Cabinet-Light Oak_ Shelves Damage Pls Arrange To Team Anish LMG</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>14-Feb-2023</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif'>Regard’s</span></div>
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<div class="MsoNormal"><span style='font-family:"Amasis MT Pro Medium",serif;color:black'>Ahmed Farouk</span></div>
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<span style='font-size:12.0pt;font-family:"Amasis MT Pro Medium",serif;color:black'>Supervisor
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<span style="font-size:12.0pt">Mobile</span><b><span style="font-size:12.0pt">:
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</span><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#2F5496'>Ext :4211</span><span style="font-size:12.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, February 13, 2023 5:26 PM<br>
<b>To:</b> AHMED HASSAN &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5701049] - Damaged item WWD- 6801457550</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Damaged WWD <br>
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<strong><span style="font-family:-apple-system">Order No: 6801457550</span></strong><br>
<strong><span style="font-family:-apple-system">Order Date: 01-Feb-2023</span></strong><br>
<strong><span style="font-family:-apple-system">CRM No:4609142</span></strong><br>
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Problem Statement: Cx complaint the product (Sydney Tall Kitchen Cabinet-) has been damaged during assemble.<br>
. Please find the attached images. <strong><span style="font-family:-apple-system">Kindly check and assist..</span></strong><b><br>
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Thanks &amp; Regards, <br>
HomeBox Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 12 Feb at 6:02 PM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701049" rel="noreferrer">#5701049</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عمر</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> ([email-masked]).</span>
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Hi Team,<br>
<br>
Damaged WWD <br>
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Order No: 6801457550<br>
Order Date: 01-Feb-2023<br>
CRM No:4609142<br>
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Problem Statement: Cx complaint the product (Sydney Tall Kitchen Cabinet-) has been damaged during assemble.<br>
. Please find the attached images. <strong><span style="font-family:-apple-system">Kindly check and assist..</span></strong><b><br>
<br>
</b><br>
Thanks &amp; Regards, <br>
HomeBox Cs Team<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 12 Feb at 5:49 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عمر
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">كسر اثناء التركيب</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لقد سجلنا طلبك المعرف بالرقم (6801457550) تحت رقم الشكوى (4609142). الرجاء قبول اعتذارنا مرة أخرى</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">تم إبلاغ الفريق ويتواصلون معك قريبًا للتحقق من الأمر بالقيام بالإجراء المناسب . يمكن أن تستغرق هذه العملية ما بين 3-5 أيام. يرجى التحمل معنا بعض
 الوقت شاكرين صبركم وتعاونكم</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:06 PM, 12th Feb</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا عمر, معك الحمزي من شركة هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:06 PM, 12th Feb</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك استفسار آخر؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:06 PM, 12th Feb</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:08 PM, 12th Feb</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:08 PM, 12th Feb</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ali</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTk4NjU2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oTl1dwMhTnCSFW90w7_TCPM4KXAxiC52bfGCdnbMVvQ" data-id="2044011986567" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع هوم بوكس</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<br>
<span lang="AR-SA" dir="RTL">نتمنى لكم يوماً سعيداً</span></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:48 PM, 12th Feb</span></div>
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