Subject: New Reply Received - Late HH delivery - 6801014321
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 07:32:59 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Late HH delivery - 6801014321  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/JJAjToi6_QCs_pJ5lRp4VA~~/AALN9wA~/RgRlweCoPVcDc3BjQgpj0yit4GMsP2RSUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Well noted. The order will be reflected on the dashboard once delivered and we will do our best to arrange it as soon as possible. <br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/2/2023 7:04 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5664930] - Late HH delivery - 6801014321<br>
 
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<div dir="ltr">Hi team, </div>

<div dir="ltr"> </div>

<div dir="ltr">Received with thanks your confirmation. </div>

<div dir="ltr"> </div>

<div dir="ltr">Please let us updated regarding the delivery status as Cx. is chasing us. </div>

<div dir="ltr"> </div>

<div dir="ltr">Thanks</div>

<div dir="ltr">Alhamzi</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 4 Feb at 11:55 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Hi Team,</span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Late Delivery</span></span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Order ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> 6801014321</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Tracking ID:</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"> SD009793389</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Cx Contact no</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">: 535021709</span><br>
<span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">​</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Assistance Required: Need urgent Delivery</span><br>
<span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">​</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Issue Description: Customer placed the order on (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Jan 30, 2023</span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">). But the order is still not delivered.</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Kindly contact the customer on the following phone number (</span><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">535021709</span><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">) to arrange an urgent delivery.</span> </span></div>

<div dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt"> </div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">Thanks &amp; Regards, </span></span></div>

<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span class="separator"><span dir="ltr" style="font-size:10.5pt;font-family:'roboto' , sans-serif;color:#183247;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap">HomeBox Cs Team</span></span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/okYm7TZGjQw1v4maW60SaA~~/AALN9wA~/RgRlweCoPlcDc3BjQgpj0yit4GMsP2RSUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5664930