Subject: Note Added - [#5659046] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 05:44:49 +0000

Hi ,    AHMED HASSAN added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5659046    Subject:  Query from WhatsApp   Requester: Fooz Alharbi    Note Content:   <div class="WordSection1">
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<span style="font-size:12.0pt"><a id="OWAAM5BB7BB49CD80406199B4796F5ED58149" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a> ,</span><span style="font-size:12.0pt">
</span><span style="font-size:12.0pt">We need a picture of the</span> <span style="font-size:12.0pt">
physical</span><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL" style='font-size:12.0pt;font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>
</span><span style="font-size:12.0pt">item that the customer has at home.</span>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif'>Regard’s</span></div>
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<div class="MsoNormal"><span style='font-family:"Amasis MT Pro Medium",serif;color:black'>Ahmed Farouk</span></div>
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<span style='font-size:12.0pt;font-family:"Amasis MT Pro Medium",serif;color:black'>Supervisor
</span><span style='font-size:12.0pt;font-family:"Amasis MT Pro Medium",serif;color:black'>HDO</span><span style='font-size:12.0pt;font-family:"Andalus",serif;color:black'>-</span><span style="font-size:12.0pt">
</span><span style='font-size:12.0pt;font-family:"Amasis MT Pro Medium",serif'>Riyadh</span><span style="font-size:12.0pt">
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<span style="font-size:12.0pt">Mobile</span><b><span style="font-size:12.0pt">:
</span></b><span style='font-size:12.0pt;font-family:"Abadi",sans-serif'>0542347581</span><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#777777'>
</span><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#2F5496'>Ext :4211</span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><span lang="EN-GB"><img width="161" height="57" style="width:1.677in;height:.5937in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTEyNDk5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h9eg8erAkkoIE_HJKh2J1EAvZRVO6KXHgZOl5Qd5XUw" data-id="2044011124997" alt="A picture containing text, clipart

Description automatically generated"><img width="57" height="48" style="width:.5937in;height:.5in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTEyNDk5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iWJ5Gc8VVJHl5DqBKusPf0uxToguqovi7Vt3hCqUkKc" data-id="2044011124998"></span></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, February 4, 2023 7:33 AM<br>
<b>To:</b> AHMED HASSAN &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5659046] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Wrong item delivered WWD </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 6800797035</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 29-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4579614</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cx. complains he received a different item than he ordered. Please find the attached images. Kindly check and assist..</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">HomeBox Cs Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 2 Feb at 6:43 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">item delivered WWD </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 6800797035</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 29-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4579614</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx. complains he received a different item than he ordered.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Please find the attached images. Kindly check and assist..</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5659046:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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