Subject: Note Added - [#5377119] 6185676989 - Damaged FF
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 08:54:54 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377119    Subject:  6185676989 - Damaged FF   Requester: e44cf9e8-1448-4d65-82d1-8f73f5c7d35d    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM34EE15F14DB34F4C98A78B763AD343D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Pls assign someone from ccc to call the customer and convince for repair</div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<span style="color:#002060"><img width="192" height="45" style="width:2.0in;height:.4687in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lmEVsBcgTC4CH90zfSpoYt9jMZ_XyRNMDMVGgGJQK5Y" data-id="2044008502132"></span><span style="color:blue"><img width="67" height="61" style="width:.6979in;height:.6354in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O0xwHocMfwpEDNmBPWiRHlzufC9TySyWu45xgb25AMY" data-id="2044008502133"></span><span style="color:#002060"><img width="94" height="64" style="width:.9791in;height:.6666in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7FhNl6IoTRTbCFmwrwlFLRW4peWRXYCY0pvWeqnTIVA" data-id="2044008502134"></span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div>From: Hcjedff Workshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, January 3, 2023 8:40 AM<br>
<b>To:</b> Kalyan Khadka &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;; Shajid Rahman &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Gihan Danushka &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: 6185676989/ Inspection report</div>
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<div class="MsoNormal">Hi Kalyan</div>
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<div class="MsoNormal">Seems we can repair</div>
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<div class="MsoNormal"><b><span style='font-size:14.0pt;font-family:"Arabic Typesetting"'>THANKS&amp;REGARDS</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:14.0pt;font-family:"Arabic Typesetting"'>SUTHAKARAN.C</span></b></div>
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<b><span style='font-size:14.0pt;font-family:"Arabic Typesetting"'>0544360958</span></b><b><span style='font-size:16.0pt;font-family:"Arabic Typesetting"'></span></b>
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<div class="MsoNormal"><b><span style='font-size:14.0pt;font-family:"Arabic Typesetting"'>Ext No:2309</span></b></div>
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<span style="color:#1F497D"><img width="172" height="55" style="width:1.7916in;height:.5729in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ow755soDld6jTTHRTH_I_1Iz0Rluwoj5uO8ZUCvIyPg" data-id="2044008502135"></span><a href="http://www.homecentre.com/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="126" height="89" style="width:1.3125in;height:.927in" id="Picture_x0020_84" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Uj8fiFENe_XLYP460NbOsxvF8HyU87f5ojgCWNQYefc" data-id="2044008502136" alt="logo"></span></a><span style="color:#1F497D"></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 2, 2023 3:36 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcjedff Workshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajid Rahman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gihan Danushka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> 6185676989/ Inspection report</div>
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<div class="MsoNormal">Dear <a id="OWAAM83CB171848D24EB9A7137E64B89D84F0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below customer, team was visited and report as follows-</div>
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<div class="MsoNormal"><img width="629" height="67" style="width:6.552in;height:.6979in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODUwMjEzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vFL-l3aBInpMi6sghCk06sLc5DmqgJDTf4Q6R6rF_pw" data-id="2044008502137"></div>
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<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">The order was delivered on 28-Nov-2022<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">As per team the cloth under the seats are teared<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Seems some kids in home teared the cloth<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">It is misuse by customer
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Attached picture and video for your review.<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Customer wants replacement
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Kindly advise further<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Item id 162022156 Sofia 3 Seater Sofa W/2Cushions-Blush Pink<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Stock in SOH “0”<div></div>
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<div class="MsoNormal">Dear <a id="OWAAMD4CC10CCB4C04EBA8DE0C24851507BCA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcjedff Workshop</span></a>
<a id="OWAAM6E5E6388FF3A48109838573142C09357" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shajid Rahman</span></a>
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<div class="MsoNormal">I believe this issue can be repair from workshop</div>
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<div class="MsoNormal">Pls check and confirm </div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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