Subject: New Reply Received - Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 14:57:11 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Query from WhatsApp  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/pIybrBy7y9mZ6aWNvXewvQ~~/AALN9wA~/RgRljYzDPVcDc3BjQgpjqkNZrGNXTWLcUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
We will arrange for the collection accordingly within the next 24 - 48 working hours. <br>
<br>
We will do our best to expedite the process and our driver will contact the customer to confirm and coordinate. <br>
<br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/12/2022 6:55 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5515142] - Query from WhatsApp<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">Hi Team,<br>
 <br>
Late collection<br>
 <br>
Order ID: 6187941183<br>
Tracking ID: SD008853201<br>
Cx Contact no: 966567498517<br>
 <br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (12/4/22). But the items are still not collected.<br>
 <br>
Kindly contact the customer on the following phone number (966567498517) to arrange an urgent collection.<br>
 <br>
Thanks &amp; Regards, <br>
HomeBox Cs Team</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/m3aVK2cUZsg9d9jkBO2HTg~~/AALN9wA~/RgRljYzDPlcDc3BjQgpjqkNZrGNXTWLcUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5515142