Subject: Note Added - [#5362591] Query from WhatsApp
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:35:55 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5362591    Subject:  Query from WhatsApp   Requester: مالك    Note Content:   <div class="WordSection1">
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 26, 2022 8:09 AM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Cc:</b> AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Hasan Razakhan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5362591] - Query from WhatsApp</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team, </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Order Date : 20-Dec-2021<br>
Schedule Date: 02-Jan-2022<br>
Order ID: 6375841776<br>
CRM ID: 4386254</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
<strong><span style='font-family:"Segoe UI",sans-serif;color:#183247'>NEW CRM: </span>
</strong><span style="color:#183247">4471258</span> </span>
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With Ref. to CRM: 4386254<strong><span style='font-family:"Segoe UI",sans-serif'>, Cx. has agreed to return the item. Please arrange team.</span></strong>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thanks,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Alhamzi</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 18 Dec at 11:46 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAMA2BF38B91AD64B64A32B9A1AC1C5B927" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a>
 Since it is confirmed product issue please arrange to collect and process RDO.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAMDE310E6BE261454C86DE9E1BA86C431F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
 Please close the ticket with same update.  </span></div>
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Best Regards</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Yahia Taha</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 12:27 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5362591] - Query from WhatsApp</span></div>
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Hi Team,<br>
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<strong>Kind Reminder, Any update related the below case?</strong><br>
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Order Date : 20-Dec-2021<br>
Schedule Date: 02-Jan-2022<br>
Order ID: 6375841776<br>
CRM ID: 4386254    <br>
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Assistance Required: Need approval<br>
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Issue Description : customer complains about the mattress having a bow as shown in the pictures attached<br>
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CqcFvQJ7_CfNzS8LRGIvFcNhjmMEmf7TExPRtQcQjwo" alt="Image removed by sender."></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#183247'>Regards,</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>ahmed</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>On Fri, 9 Dec at 4:50 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Hi Team,<br>
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<strong>Kind Reminder, Any update related the below case?</strong><br>
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Order Date : 20-Dec-2021<br>
Schedule Date: 02-Jan-2022<br>
Order ID: 6375841776<br>
CRM ID: 4386254    <br>
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Assistance Required: Need approval<br>
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Issue Description : customer complains about the mattress having a bow as shown in the pictures attached<br>
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQxMjg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CqcFvQJ7_CfNzS8LRGIvFcNhjmMEmf7TExPRtQcQjwo" alt="Image removed by sender."></span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Regards,<br>
Taher.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>On Wed, 7 Dec at 9:52 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Dear Hasan,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Please check and advise.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>The order was delivered on 02-Jan-2022
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>As per team left side of the mattress is compressed
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif;background:yellow;mso-highlight:yellow'>Seems product issue
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Item id 162641117 I-REST BONNEL SPRING MATTRESS 180 X 200 X 24 cm W/5 YEARS WARRANTY
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Stock in SOH “1”
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Attached picture for your review.
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Customer wants replacement of the mattress
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<li class="MsoListParagraph" style="mso-list:l0 level1 lfo1"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Kindly advise further
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<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Best Regards</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Yahia Taha</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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